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Poor mental health service

Story from nhs.uk

"Poor mental health service"

About: Berkshire Healthcare NHS Foundation Trust

Didnt get beyond telephone assessment, absolutely appalling attempt to assess my mental state. No empathy or understanding just a very incompetant tick box attitude that caused me distress and made me feel much worse, I hung up then got call back for face to face assessment but later I called and spoke ro another apathetic person and cancelled my appointment. I would not subject myself to this service. Mental health services in the NHS are appalling. going to self help and charity support group.

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Responses

Response from Berkshire Healthcare NHS Foundation Trust 6 years ago
Berkshire Healthcare NHS Foundation Trust

Submitted on 29/08/2017 at 12:39
Published on nhs.uk at 13:32

Dear Sir or Madam,

Thank you for your posting. I am sorry that you were unhappy with the service provided to you on this occasion. Please contact me directly, in confidence, so that we can discuss this in greater detail and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027

E Mail: bht@berkshire.nhs.uk

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