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"It has made me feel valued and treated as an individual"

About: Advocacy Support Cymru

(as a service user),

The Advocacy Support Service has been of immense help to me and my family.

The information we have been given about the law and our rights have been very good as they were things we did not know. Antonia Woods has helped me and been by my side to support me. She is very professional in her approach but at the same time very caring and knowledgeable and supportive.

She listens to my views and is always there if I need to ask her anything. The service is excellent and even the people on the switchboard has been helpful. Nothing could of been better, The help we have received has been over and beyond anything we could of hoped for and will help me have a better future due to this. It has made me feel valued and treated as a individual, also empowered. It has also helped relieve the pressure on my family in trying to get help that we so badly needed. Thank you for all your help.

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Responses

Response from Emma Mills, Advocacy Manager Swansea Bay, Advocacy Support Cymru 6 years ago
Emma Mills
Advocacy Manager Swansea Bay,
Advocacy Support Cymru
Submitted on 04/09/2017 at 10:41
Published on Care Opinion at 11:23


Thank you for taking the time to provide feedback on the support you received.

It is always pleasing to hear that advocacy has been so helpful for clients. One of the main goals of advocacy is empowerment and that Antonia made you feel empowered, valued and listened to is great.

I will ensure that your comments are shared with all staff, including Antonia and the people who answer the telephones.

Thank you.
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