About: The Eastman Dental Hospital The Eastman Dental Hospital London WC1X 8LD
Posted via nhs.uk
What I liked
What could be improved
I am unable to comment on the clinical standards due to the appalling service I received dealing with my referral to the Endodontic department. I was referred by my dentist on 4th May and as yet (10th August) have heard nothing from them. Both I and my dentist have repeatedly tried to establish the status of my referral and been fobbed off with statements that they have been overloaded with referrals and that if I have not heard anything they must have refused to treat me. They have not even bothered to check for my individual records to confirm if this is the case or even confirm they did receive the referral (it may have gone astray). It is bad enough to have been refused treatment if this is the case but it is trully appalling that they have not had the manners, courtesy, or consideration to let me know directly or even to inform my dentist so she can try to refer me elsewhere. A really appalling standard of communication and total lack of patient care.