"The nurse helped me in an already anxious situation."

About: Croydon University Hospital / Maternity

(as the patient),

I called maternity triage as I was 19 weeks pregnant and feeling pain. I was told by a lovely polite lady to come down.

When I arrived I was looked after and the girl in question tried to hear babies heartbeat. We could not here it however this nurse was adamant she would find it. She spent quite a while trying to find the heartbeat in between doing a 1000 other things. Running around the very busy demanding department and yet she still had time to be kind, caring and compassionate.

I wish for the nurse in question to know how she helped me in an already anxious situation. She found the heartbeat and reassured me.

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Response from Sarah Pritchard, Head of Patient Experience, Croydon Health Services NHS Trust

Thank you very much for taking the time to tell us about your experience. I am pleased that you were reassured and I will pass your comments on to the Triage department.

Wishing you all the best for the rest of your pregnancy

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