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Follow-up to Immunology complaint and dire...

Story from nhs.uk

"Follow-up to Immunology complaint and dire..."

About: St Helier Hospital / Clinical immunology

After my initial complaint last year about my dire experience at St Helier's Immunology dept; I followed up with a formal complaint as suggested in the hospital's response to my complaint.

I was asked if I wanted to meet with the Dr to discuss the matter face-to-face, to which I replied "yes". That was back in January and I only received a reply yesterday (21/08/17) explaining that the previous member of staff who I was corresponding with had left and they were following up open complaints.

So, I've been left for best part of a year with no resolution to my complaint, a lukewarm apology (at best) and no conclusion as to what is causing these horrid allergic reactions.

All-in-all, the complaints procedure is a failure. The immunology referral a complete waste of time and I'm still no closer to finding out what my triggers are.

I'm so thankful that I have private healthcare through work and have decided to go down this route instead.

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Responses

Response from St Helier Hospital 6 years ago
St Helier Hospital

Submitted on 18/10/2017 at 11:58
Published on nhs.uk at 12:31

Hello

We are so sorry to hear that you have been let down by our complaints procedure. We appreciate that you are now pursuing private healthcare, but if there is anything else we can do to help resolve the issues you have raised, or if you plan to come back to us for care in the future, please do let us know. Thank you.

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