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No crisis team available

Posted By angryfromcolchester

"No crisis team available"

About: Essex Partnership University NHS Foundation Trust

(as the patient),

 My social worker recently called out crisis team as I had suicidal ideation 2 police officers turned up no crisis team available police waited an hour with me but no one available from crisis team. I phoned social worker again next day still feeling suicidal 2 police turned up with cpn. by this time I could not trust anyone told them to go away very angry and said I needed their help day before. This feels like a totally negligent service

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Responses

Response from Amanda Barlow, Communications Manager, Essex Partnership University NHS Foundation Trust 6 years ago
Amanda Barlow
Communications Manager,
Essex Partnership University NHS Foundation Trust

Submitted on 06/09/2017 at 16:20
Published on Care Opinion at 19:41

Thank you for leaving this feedback. I am sorry you have not had a positive experience of our services. If you would like to provide your details we can look into your specific concerns and respond to you. You can contact the Patient Advice and Liaison Service (PALS) freephone:0800 085 7935 or complaints 01268 407817. You can also email us at epunft.pals@nhs.net or epunft.complaints@nhs.net or write to Complaints Department, The Lodge, Lodge Approach, Wickford, Essex SS11 7XX.

I hope you will make contact directly with us so that we can investigate and respond to the issues that are causing you concern.

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