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"Kind and professional staff"

About: The Royal Victoria Infirmary

I had a colonoscopy at the RVI yesterday and didn't really get a chance to express my thanks to the staff who cared for me. Every nurse and doctor was so friendly, efficient and above all, they treated me like a person rather than someone they needed to get rid of. Sometimes, I feel like my opinions and decisions aren't taken seriously because of my age and gender but this time was different and it made such a tedious procedure far more bearable. The Doctor was warm, professional and chatty and talked me through the entire colonoscopy: I practically forgot there was a camera in my intestines. I can't remember the names of all of the nurses but they were so lovely - sincere, and made me forget how undignified the situation was. I hope you can pass on my thanks to all of them!

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Responses

Response from The Royal Victoria Infirmary 6 years ago
The Royal Victoria Infirmary
Submitted on 29/08/2017 at 09:58
Published on nhs.uk at 14:31


Thank for taking the time to leave your feedback on our services and care and for rating the Royal Victoria Infirmary Endoscopy Department 5 stars.

The endoscopy team thrive on delivering individualised patient care to ensure we meet all patient expectations and we will gladly share your thanks and appreciation with the whole team who we are sure will be encouraged by your kind words.

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