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Care Opinion

BMI Huddersfield

Posted By Gladys C

"BMI Huddersfield"

About: Huddersfield Hospital

(as a service user),

Following quite extensive surgery last year with ensuing complications, I required revision surgery and this was agreed with the surgeon to take place. My original surgery was a package deal and therefore any revision surgery required had already been included and paid for over a year ago.

Today, I have had two phone calls from BMI today. The people I spoke to apparently did not know that the revision op had been scheduled for the end of September. They say that it cannot go ahead on this date as the revision operation will be free and the consultant will only do it on a day where there is a fee paying patient. I am appalled at the BMI's attitude. I have already paid for this a year ago and to say that I can only undergo revision surgery when there is a fee paying patient also undergoing surgery is quite frankly, insulting and lacks any sort of professionalism.

I have organized other appointments with others for after this date which cannot now be canceled. Totally unsatisfactory!

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Responses

Response from Jane Stocks, NHS and Primary Care Marketing Manager | BMI Healthcare, BMI Healthcare Ltd 6 years ago
Jane Stocks
NHS and Primary Care Marketing Manager | BMI Healthcare,
BMI Healthcare Ltd

Submitted on 29/08/2017 at 10:50
Published on Care Opinion at 11:02

I am sorry to hear that you feel your expectations have not been met in relation to your proposed surgery. Having approved your surgery, free of charge as part of your package deal from 2016 I was made aware that you had been advised your surgery could not proceed unless a fee paying patient was available. I am extremely sorry that you were advised of this. I had in fact confirmed that we would be proceeding with your surgery as there clearly is a need to proceed and the date had been agreed between the Consultant and yourself. Unfortunately the staff that had contacted you were following guidelines that had previously been in place and can only apologise for the confusion that this has caused.

The staff involved have reflected on this and have asked for their apologies to be passed on for any distress this may have caused.

If I can be of further assistance please do not hesitate to contact me.
Liz Oke
Executive Director

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