This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Hospital Feedback

Story from nhs.uk

"Hospital Feedback"

About: Royal Blackburn Hospital / Accident and emergency

I took my mother in to hospital for high blood pressure at 930am on the 22nd of august 2017.

It's now 5.10am and we're still in the waiting room having not seen a doctor. Her blood pressure has been check 3 times, each time being well over 210/115.

It's so upsetting that a 73 years of age lady can be left for 7 hours when in need of medical attention. The NHS in my eyes is truly broke and another system needs to be adopted, I'm sick to the stomach that this is going on in great Britain. My opinion is that our medical system is broke and needs to be replaced fast. I'm going to take this matter further.

I'm just stuck for words,

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 22/08/2017 at 13:54
Published on nhs.uk at 16:32

Thank you for your comments regarding your visit to the Emergency Department at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

I am extremely sorry to hear of your mother's recent experience and will ensure that your comments are fed back to the senior staff for the Emergency Department.

If you would like us to look into the matter in further detail please can you contact the Patient Experience Team either by email at patientexperience@elht.nhs.uk or you can contact me (Sarah Ridehalgh) on 01254 734471.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k