"Long Wait"

About: The Royal Liverpool University Hospital / Ophthalmology The Royal Liverpool University Hospital Ophthalmology L7 8XP

Posted via nhs.uk 6 years ago

Arrived on time for appointment.
Had vision checked within 10 minutes of arrival, then directed to wait to see doctor.
After a wait of 90 minutes I gave up.
Everyone who arrived after me was seen before me.
Some patients arrived an hour after me but were seen ahead of me.
Is there any record kept of how long patients have to wait?
Is there any record of how individual doctors keep patients waiting?
Not good enough....

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The Royal Liverpool University Hospital

Submitted on 22/08/2017 at 14:00

Published on nhs.uk at 16:32

Thank you for your comments. We are sorry to hear that you didn’t have a good experience during your appointment to our ophthalmology department. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to investigate your concerns properly. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk

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