"I am a health advocate working for a..."

What I liked

I am a health advocate working for a charity in Islington for people with learning difficulties. I spend a lot of my professional life in various hospitals, supporting clients to access services and I experience a very wide variety in the quality of delivery. With this in mind I would like to say how brilliant the senior orthopaedic technician at the Royal Free Hospital, has been on the two occasions that I have been fortunate enough to visit with a client.

With anyone, but especially with our client group, it is important to be clear and transparent when dealing with people’s health. The orthopaedic technician has always been very talkative, friendly and open. They treat those who come into the room as equals and not as receivers of services. The orthopaedic technician has done more than the minimum required and gone out of their way to be helpful and to make sure that my client received the very best care.

On top of this, and of equal importance, is that the orthopaedic technician is excellent at what they do as an orthopaedic technician. The casts they make are obviously of a very high quality and they make them with the skill of someone who loves what they do and that they are good at it. I cannot commend them highly enough in every aspect of the work that I have witnessed. I feel very strongly that people like this must be recognised for their good practice, just as complaints should be made and followed up.