This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excessive waiting time

Story from nhs.uk

"Excessive waiting time"

About: Horsham Hospital

Told at 3.30pm on a Monday afternoon that the waiting time will be at least three hours (they close at 5pm).

Obviously they are extremely understaffed - and by the time I would be seen the person who would see me would have worked an excessively long shift - assuming they were able to stay and see me and didn't have to send me home after a long wait!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 6 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 25/08/2017 at 11:54
Published on Care Opinion at 12:04

Dear anonymous,

Thank you for taking the time to tell your story. We have looked into our outpatient activity at Horsham hospital on Monday and think that your experience may relate to a visit to the Minor Injuries Unit rather than an outpatient service, which is not a service owned by our Trust. Responses posted on NHS Choices are anonymous and so for me to direct your comment to the appropriate provider could you please email me: cathy.white@sash.nhs.uk so that we can confirm which service your experience relates to.

Kind regards,

Cathy White

Patient experience lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k