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Parking machine Arrrow Park

Posted By Reallyannoyed

"Parking machine Arrrow Park"

About: Arrowe Park Hospital

(as a carer),

Visited the fracture clinic at Arrow Park hospital and on the way out went to pay the car park at the machine which was £3. 20 unfortunately I had no change which normally wouldn't be a problem because the machines takes notes! ! Not this one, so I pressed the button on the machine and was told I needed to head to the main entrance and to the cash office (not happy this is some walk) I managed to get some change from the restaurant and walked back to the machine where a lady and her elderly father were standing she said she had put her money in but nothing had happened. I then tried to pay and the money was taken so I took my card and went back to my car when I tried to get out of the carpark the barrier wouldn't lift so I called the button and was told I hadn't paid any money and would need to go to the cash office in the mail building! !

This is totally unacceptable it's bad enough what they charge but not to have the machines working is worse. I also would like to thank the person who answered the call for their non-helpful attitude an lack of willingness to help given they work in this environment.

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Responses

Response from Arrowe Park Hospital 6 years ago
Arrowe Park Hospital

Submitted on 26/10/2017 at 09:28
Published on nhs.uk at 10:31

Thank you for your feedback. We sorry for the parking payment problems that you had when you visited our Fracture Clinic. This issue has since been shared with our Associate Director of Estates and Facilities for comment.

Unfortunately, some years ago, this particular payment machine outside the Fracture Clinic was targeted by thieves, who vandalised the machine and removed the note holder and its monetary contents. Around the same time, an identical incident also occurred at Clatterbridge Hospital.

The cost of repair and security upgrade for all the external payment machines across both sites was considerable, and offered no guarantee that they would be vandal proof and not re-targeted by thieves. The decision following risk assessment was therefore to seal the note section on all the external machines and to provide note payment facilities only on the internal payment machines across both hospital sites. These internal machines would provide a more secure area for making payment with notes than those situated on the far outside of buildings

Instructions are in place on the external machines regarding how to make payment and where to make payment with notes, as the external machines do not accept this form of payment. The machine situated inside the main hospital entrance will accept notes, and change may also be obtained from a number of other sources (e.g. the shops and Cash Office). We do appreciate that this is less convenient, but hope that you will understand the rationale for the decision.

We are also very sorry that, having paid for your ticket, the barrier would not raise and you then found the security staff non-helpful. If payment has been made but a ticket has developed a fault, then security staff should be able to identify this from the computer operated system, raise the barrier, and report the fault for action. Clearly this was not your experience, and this has been fed back to the team.

Once again, we are sorry for the difficulties you encountered. If you would like to speak with someone personally about this, please contact our Patient Relations Team directly on telephone 0151 604 7660 or email wih-tr.Patientrelations@nhs.net.

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