"outpatients general surgery"

About: Conquest Hospital / General surgery Conquest Hospital General surgery TN37 7RD

Posted via nhs.uk 6 years ago

My appointment ran late by an hour yesterday, but the nurses and doctors made up for it. They explained the delay, kept us informed, I was allowed to go for a hot drink at the cafe. I suffer from anxiety, for which I have had therapy, didn't let on to staff, it was a pleasant surprise that all the nurses and the doctor were very kind and understanding.

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Conquest Hospital

Submitted on 23/08/2017 at 10:30

Published on nhs.uk on 24/08/2017 at 04:11

We apologise you were delayed whilst in General Surgery outpatients recently, but we're pleased to hear that staff kept you informed and were 'kind and understanding'.
As a trust we are committed to delivering high quality care, this includes good communication.
Please be assured your posting will be shared with the outpatient team.
They will be happy to read your positive comments.

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