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Never, Ever try to phone the hospital

Story from nhs.uk

"Never, Ever try to phone the hospital"

About: Dorking Hospital

This good hospital is let down by terrible communications. No one answers the phone! Get in the car and drive to the hospital. It is the only way to get something done.

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Responses

Response from Dorking Hospital 6 years ago
Dorking Hospital

Submitted on 24/08/2017 at 15:25
Published on nhs.uk on 26/08/2017 at 04:13

I'm sorry to hear that you had a poor experience trying to reach the hospital by phone. Please could you let me know what department you were trying to reach, or was it the ward? This would help us look at our staffing and cover available to answer phones in the right way. My details are: Tessa.berry@nhs.net

Thank you for posting this comment - it's only by hearing about people's experiences that we can address these issues.

With kind regards

Tessa Berry, Community and Patient involvement coordinator.

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