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Care Opinion

Waiting for a response following a complaint

Posted By Dave007

"Waiting for a response following a complaint"

About: Lakeside Unit

(as a friend),

Complained via the official channel, waited 6 weeks for a response, as per the timescale the trust deems reasonable.

I think that the complaint should have been carried out by an individual body and not the unit in question. No transparency.

I think the care our mental health patients are receiving is disgraceful

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Responses

Response from Susie Payne, Clinical Governance Coordinator, Local Services, West London NHS Trust 6 years ago
Susie Payne
Clinical Governance Coordinator, Local Services,
West London NHS Trust

Submitted on 29/08/2017 at 15:24
Published on Care Opinion at 16:43


Thank you for your comment.

I would like to reassure that all complaints are thoroughly investigated and then pass through several stages of the review process in order to make sure that independence is ensured.

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