This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Absolute colamity and they say the can help people"

About: Parklands Hospital

I was given this number for my fiancee by her mental health team as an emergency number. I have called on numourus occasions and have seen in person. The first time we spoke to them they asked to a suicidal person in crisis why they haven't killed themselves yet (Great start). The second time I had spoken to them was over the phone and I would like to add that my fiancee at this point is pregnant and they said to her over the phone that she should put our unborn child up for foster or adoption, which as you could imagine only made her situation worse, this kind of response would be hard for someone who isn't in a crisis to hear, but as a result it made it worse. I am so angry that the staff can even be allowed to say things like this.

Yours sincerely

David M

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Parklands Hospital 6 years ago
Parklands Hospital
Submitted on 07/09/2017 at 15:57
Published on nhs.uk at 16:31


Dear David

Thank you for taking the time to leave your valuable feedback. We are very sorry to hear about your negative experiences when contacting the out of hour’s service at Parklands Hospital. When calling a crisis line you would expect to feel supported so I am very sorry that this was not the case.

Our mental health service is keen to ensure that we are providing the service that meets our service user’s needs and therefore your feedback will help us improve our service.

To enable us to respond personally to your concern please would you kindly contact the area Acute Care Crisis Pathway Manager, Kate Lloyd on 01256 817718 to discuss further. Alternatively please contact the Customer Experience Team on 023 8087 4065 or by e-mail hp-tr.customerexperience@nhs.net and we would be happy to help you with your concerns.

Kind regards

Customer Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k