"not great"

visited my mum following surgery in may, lots of nursing and support staff standing around reception area chatting while patients buzzers were ignored. Mum said this happened sevral times through the night as well, although mum said her own needs were listened to following surgery and surgery its self went well she witnessed other patients being treated as if they were just a nuisance and not taken seriously when they were clearly in lot of discomfort, distress and in need of help. she was discharged two days after surgery and though she said she felt she still needed medical attention felt much safer going home