This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Lack of gluten free snack after procedure"

About: Queen Margaret Hospital / Gynaecology

(as the patient),

I attended Queen Margaret Hospital, Dunfermline for a gynaecology procedure at the day bed unit. I was very happy with the care I received from the time I entered the unit until I left and felt every stage of my care was explained fully to me.

However I am coeliac (which was stated on all my forms) and the nurse told me that she was sorry that the unit had no gluten free snacks that I could have after my procedure. She then phoned the dietitian, and various other people and hospitals to no avail. I eventually phoned my husband who came in with some bread and biscuits, although we do not live locally.

I told the staff that on a previous visit to the Victoria hospital for a colonoscopy/ endoscopy, where a larger amount of patients may be Coeliac, they also had no food and although the kitchen informed them they had bread they refused to deliver it and the unit didn't have enough staff to collect it themselves.

On both occasions the care was excellent but very disappointing that NHS Fife find difficulty delivering the appropriate food and snacks for a known condition. This is a medical condition and not a lifestyle choice and you can understand if you haven't eaten for about 15 hours prior it can be very distressing. I was fortunate today that my husband could deliver my food although it's very disappointing that when I use NHS fife I have to bring my own food!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 6 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 21/08/2017 at 13:02
Published on Care Opinion at 14:49


picture of Nola Cassidy

Dear MissMarple

Thank you for taking the time to post on Care Opinion, I am glad to read that you were happy with your care, however I am not so glad to read that we were unable to meet to your dietary requirements particularly as you had been fasting before your surgery.

I do recall one of my staff members saying that she had to call around a few departments to get some gluten free products but was unable to. I have asked her to record this formally so it will be investigated.

I have also reported this to the Catering Manager and she informed me that she has asked the dieticians to review the ordering process and I will certainly be keeping a close eye on the progress to make sure it doesn't happen again. I will share this post with the staff in Day Surgery and also my colleagues at Victoria Hospital.

Many thanks to your husband who was able to bring something in for you.

I hope your recovery is going well

Nola

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k