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The Staff Nurse and Clinical Support Worker were outstanding

Posted By Delta1234

"The Staff Nurse and Clinical Support Worker were outstanding"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as the patient),

I was sent to the Acute Assessment Unit at the Queen Elizabeth University Hospital directly from my GP practice.

When I arrived, I could see that the department was extremely busy and prepared myself for a long wait.

To my surprise I was booked in by a very friendly receptionist and was called within 10 minutes to have my blood pressure taken.

I was then taken to get further checks and blood samples taken very quickly.

The Staff Nurse and Clinical Support Worker were outstanding. They explained what was going to happen and made me feel at ease.

Immediately after my bloods were taken I was sent to a cubicle area to wait for a Doctor to see me. I did expect to wait here for some time as there was a lot of patients in the area waiting to see a Doctor.

Again - I was seen within 15 minutes by a lovely Consultant and he listened to everything I had to say and was so understanding.

The Nursing Staff were clearly all very busy and seemed to be rushed off their feet. However, they were very attentive and all very pleasant.

I was offered refreshments and sandwiches throughout my stay and was eventually discharged.

I would like to say a huge thank you to all members of staff who dealt with me. From the Nursing Staff, Medical Staff, Porters, Radiographers and the pleasant reception staff.

You all made a worrying time so much better and you are all an asset to the NHS in Scotland.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 17/08/2017 at 14:41
Published on Care Opinion on 18/08/2017 at 09:30

Dear Delta1234

Thank you very much for your lovely post.

I am delighted to read about all the staff you encountered. This is the type of care that we aim to provide to all our patients.

I will ensure that your kind words are shared with the service. The staff will be delighted to receive your feedback and that they made a worrying time so much better.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 17/08/2017 at 15:46
Published on Care Opinion at 16:31

Dear Delta1234

We are very pleased that you contacted us with this very positive feedback. I will be happy to pass this on to the team who looked after you. It is a nice boost for the very hard working staff to receive such a positive feedback comment.

Kind regards
Gerry Wright, Lead Nurse, Emergency Care & Medical Services

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