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"Falls and Syncope unit - excellent outpatient care"

About: The Royal Victoria Infirmary

The Falls and Syncope unit is a bit difficult to find, but the care was excellent. The staff were friendly, the consultant really talked to me and explained and involved me in the procedures, and I felt as though I was being taken seriously. I was referred for a slightly unusual reason, which wasn't obvious in the paperwork I'd been sent, but the consultant knew exactly why I was there and why it was relevant, had clearly taken the time to look at my notes properly, and I was never made to feel as though I was wasting anyone's time, or as though I shouldn't be there. Staff were very knowledgeable and proactive about followup and putting the next steps into place. Really good experience, first class.

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Responses

Response from The Royal Victoria Infirmary 6 years ago
The Royal Victoria Infirmary
Submitted on 29/08/2017 at 09:00
Published on nhs.uk on 30/08/2017 at 04:06


Thank you for taking the time to give us your feedback on your recent experience at the Falls and Syncope Service at the RVI. All of the staff in the team take pride in providing an individual and specialist service to all of their patients and we are reassured that this was reflected in your experiences with the service. We will ensure your feedback is passed on to all of the team and we are sure they will be extremely pleased that you have a positive experience and hope that the next steps for you are similarly positive.

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