This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Overall bad experience of maternity staff"

About: Royal Oldham Hospital / Maternity

(as the patient),

Previously this year in March, my first child was stillborn.  Now by the will of God I have been gifted with the blessing of being pregnant again. I am scared but also excited at the same time. Following my difficult and heart breaking time which I am still suffering from including a bad experience and unprofessionalism from most of the members of staff on the maternity ward.

I feel that I am now again experiencing inhumane and cold heartedness from members of staff this is from both the community midwives and those in hospital in the ante clinic as well as doctors.

Following the stillbirth of my daughter, I was promised a very structured care plan by staff members at the hospital for this 'next pregnancy care plan'.

I was informed that I would be under the care of a consultant and would be always be seen by two appointed midwives. However this has not been the case and instead I have experienced more distress my members of staff who continuously question my previous medical history and are not sympathetic.

The appointed two midwives and consultant were assigned so that it would prevent further distress of keep having to repeat what had happened.  At the time of writing, I have only been seen once by these two midwives and not even once by the consultant even though I had a 'consultant review'.

The consultant was present that day in and out of clinic but I never saw them and instead a different doctor. I also was advised to stay in touch with community midwives for after care even though I have a high risk pregnancy, but whenever I have been to the community midwives they have always complained and said inappropriate remarks to me.

Will I ever get the care plan I was promised? Did I have to go through all this pain and then further write this in order for someone to actually pay attention to my circumstances.

Overall, the care I have received so far has been of very poor quality, I think that staff members need to realise it is somebody's life and not something to be taken lightly.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's
Submitted on 28/09/2017 at 08:19
Published on Care Opinion at 12:06


Thank you for taking the time to share your experience. I am sorry to hear that your first child was stillborn, this must have been, and continue to be, a very traumatic time for you and your family. I imagine that you have many worries and concerns now you are pregnant again. I am sorry to hear that the care you have experienced during this pregnancy has not been what you were expecting. Please accept our sincere apologies for this. I have shared your story with our antenatal clinic manager Tracey Tomlinson and Diane Chadderton community matron. I am more than willing to look into your concerns further please email me at samantha.whelan@pat.nhs.uk or telephone me directly at 0161 6561851.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's
Submitted on 25/10/2017 at 13:42
Published on Care Opinion at 14:03


Many thanks for contacting us and enabling us to have a meeting, which I hope you found useful. I understand that you now feel reassured by the care provided and have the contact details for the Antenatal Clinic manager Tracey should you wish to speak to her again. Do not hesitate to get in touch if there is anything that I or Tracey can do.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k