"Traumatic experience"

I truly wish that I could write a positive review about our experience here but unfortunately I cannot. On 8th August 2017 my husband was admitted for a heart catheter procedure. As the procedure had not been explained to us prior to his admission we were shocked to be informed by the doctor due to perform the operation of the many possible dangers which were very unlikely to occur apparently. The doctor asked me if

I was "scared yet ?" after their explanation. So having waited for almost 4 hours for my husband to be admitted to theatre and by this time in tears of anxiety the procedure commenced. After waiting for him to be returned to the ward he was still not back at 5.30 p.m. The procedure was due to take 30 minutes. When I asked where he was the nurse looked at me as if I was mad, Finally after more tears of anxiety the ward sister came to see me and told me that they had experienced difficulties. Turns out his artery in his groin had been ruptured and he had had to be kept lying down after the bleed had been stemmed. They were also concerned that a vein had been nicked so a chest x-ray was required. Do you think that it is acceptable to keep relatives waiting and for such a lack of communication between staff ? Of course my husband had to be kept in overnight so more worry for me as another possible procedure may have been on the cards. He had not been fed since breakfast-time so was obviously thirsty and hungry but no food was given to him until late evening, Having to leave him to return home to my disabled mother and to tend to pets was not the outcome we had been expecting. A more distressing time I cannot recall during a hospital visit. Obviously the staff are very busy but more compassion and information would not come amiss,.