"Appalling treatment in A & E"

I have severe stage 4 COPD, and I had an accident where the cannula giving me oxygen caught fire and badly burnt my face and nostrils, Called ambulance, the paramedics were brilliant, treated my face with a cool gel dressing and took me to Queens A & E , arrived 6pm.

When I got there I was seen an hour later, and a nurse wanted to give me an arterial gas blood test in my wrist.I refused it. I said Im not having a breathing problem I came here for attention to my burns. I was then taken to the main A & E ward where I put in a cubicle with curtains drawn around me, and hooked up to the wall mounted oxygen outlet. I was desperate to go to the toilet, and was calling for a nurse to get me an oxygen cylinder so I could be mobile. I was calling for over an hour and no one came. I then got off the bed removed my oxygen, and opened the curtains and there were four nurses opposite my cubicle who totally ignored me. Eventually after raising my voice and complaining I was given a cylinder and was able to go to the toilet.

I was seen by a doctor two hours later. They told me I may need to go to Broomfield Hospital

burns unit at Chelmsford, and then took a picture of my burns and sent it to Broomfield and asked for advice how to treat it. Two hours later , they got a reply, and told me to apply yellow soft paraffin cream when I got home, at no time was I given treatment, or my burns

treated, apart from having my blood pressure taken and my oxygen levels checked. I was then told I could go home. I asked for some transport home, and they then took me to another empty ward, in the Elderly Receiving ward where they left me. I waited and waited and eventually I left the ward, with my oxygen cylinder, found a nurse station, I asked a nurse where my transport was, and they called transport and I was advised they were on the way and coming from Barts hospital. They finally arrived gone midnight, and I got home at 12.45 am - 6.5 hours and a total waste of my time, and I was in pain , and no medication given to me at any time.

The staff there are incorrigible, have a couldnt care less attitude, and this is not the first time I have experienced bad treatment at Queens.

I hate calling an ambulance as they always want to take me there it fills me with dread.