This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Overnight stay in Urology dept

Posted By PHR

"Overnight stay in Urology dept"

About: Bristol Royal Infirmary / Urology Southmead Hospital / Urology

(as the patient),

I had a recurrence of kidney stones, my GP sent me to ACU at BRI where the pain was controlled and I was sent home after a scan & abdominal x-ray to locate the stone.

On 2 days later I was again in great pain and rather than go to A&E, my GP arranged for me to go straight to the Urology Dept at Southmead where I had been treated for the same problem several years ago. I was admitted for monitoring and observation. My care was very good, the staff informative and always cheerful during my overnight stay in a very pleasant room.

The scan & x-ray results from BRI had to be chased up and probably delayed things. I was particularly impressed by the lithotripsy Dept, especially Una . Thank you to everyone involved in my care.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Southmead Hospital 6 years ago
Southmead Hospital

Submitted on 15/08/2017 at 07:21
Published on nhs.uk at 09:30

Dear PRN

Thank you for your kind comments, which have been shared with the Urology Department, and of course Una.

It is good to know that you received good care from the staff and that you are now feeling much better.

With all best wishes for your continuing good health.

Yours sincerely, Sue Needs, Deputy Advice & Complaints Team Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Bristol Royal Infirmary 6 years ago
Bristol Royal Infirmary

Submitted on 22/08/2017 at 16:15
Published on nhs.uk at 16:31

Thank you for taking the time to contact us. We are glad to hear about the good care and treatment that you recently received. We appreciate your feedback and your comments and hope you are recovering well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k