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Care Opinion

Poor care

Story from nhs.uk

"Poor care"

About: Littlebrook Hospital

My mother was on Pinewood ward for 6 weeks. Staff are disorganised and unfriendly at times. Lacking communication amongst themselves and other professional. Lack of communication with family.

My mother was discharged with a promised care package in place . She was still waiting for this 3 days later.

I understand that the NHS is stretched but where has the caring culture gone.

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Responses

Response from Littlebrook Hospital 6 years ago
Littlebrook Hospital

Submitted on 15/08/2017 at 15:45
Published on nhs.uk on 17/08/2017 at 04:11

Thank you for sharing your reflections on the care at Pinewood Ward although we are very sorry that your experience has not been as positive as KMPT

would have wished.

We are sorry to note that you felt that professionals did not communicate well together or with you, her family.

In order to understand your views and see how we can improve could we ask that you please contact Megan Coomber, the ward manager via the switchboard on 01322 622222 who would be

pleased to consider your feedback more fully.

We hope that the care package has now been clarified but Megan would follow this up if it remains outstanding.

The Patient Experience Team is also available if you feel you need some more information and can be contacted on 0800 587 6757.

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