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Excellent

Story from nhs.uk

"Excellent"

About: Manchester Royal Eye Hospital / Ophthalmology

Attended a regular glaucoma clinic yesterday. As always, impressed by professionalism. Every member of staff I came into contact with was courteous and helpful. The pager system is a great advantage as it avoids sitting waiting. Any delays were clearly announced. The opinions of patients seems to be a high priority. Highly recommended!

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 14/08/2017 at 10:21
Published on Care Opinion at 11:31

Thank you for taking the time to share your feedback via the NHS Choices website about your positive experience at the Manchester Royal Eye Hospital. We were pleased to read that you found our staff to be professional, couteous and helpful during your visit. It is always good to receive feedback which highlights the hard work of our staff. We were especially pleased that you would recommend our service and that our pager system was beneficial to your experience. The patient experience is at the forefront of our service provision and we are happy to read that this was evident during your visit. We will ensure that your feedback is passed on to the Matron of the Ophthalmology Department so that it can be shared with the wider team.

Once again thank you for taking the time to share your kind comment.

Response from Manchester Royal Eye Hospital 6 years ago
Manchester Royal Eye Hospital

Submitted on 14/08/2017 at 10:22
Published on nhs.uk on 21/03/2019 at 15:06

Thank you for taking the time to share your feedback via the NHS Choices website about your positive experience at the Manchester Royal Eye Hospital. We were pleased to read that you found our staff to be professional, couteous and helpful during your visit. It is always good to receive feedback which highlights the hard work of our staff. We were especially pleased that you would recommend our service and that our pager system was beneficial to your experience. The patient experience is at the forefront of our service provision and we are happy to read that this was evident during your visit. We will ensure that your feedback is passed on to the Matron of the Ophthalmology Department so that it can be shared with the wider team.

Once again thank you for taking the time to share your kind comment.

The Patient Experience Team.

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