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Care Opinion

11 August

Story from nhs.uk

"11 August"

About: Northwick Park Hospital / General surgery

Very clean and some of the staff very helpful. Didn't quite understand the queuing system in A&E with only 1 person booking people in and 3 others sat on reception talking.

Not treated with respect or dignity. My permission was not asked for a student to be present and a nurse wanted to take a full history in a public waiting room. Can't get the basics right what can you do?

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 6 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 14/08/2017 at 10:14
Published on Care Opinion at 11:31

I am sorry to hear that you were not treated with dignity or respect and apologise that you were not given the opportunity to confirm whether you would like a student present.

It was pleasing to learn that A&E was very clean and that some of the staff were helpful, it is always encouraging to have positive feedback and I have shared your comments accordingly with the staff.

However, please contact our PALS team by telephone on 0208 869 5118 or by email at LNWH-tr.PALS@nhs.net, as this will allow us to investigate your comment about the queuing system in A&E.

Kind regards

Pam

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