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2 hour wait on uncomfortable chairs

Posted By grusqw43

"2 hour wait on uncomfortable chairs"

About: Royal Oldham Hospital / Maternity

(as a service user),

Very frustrating morning.

Suffering with PGP (pelvic girdle pain) and sat on very uncomfortable chairs for 2 hours with only a Glamour magazine for reading material.

Scan and GTT (Glucose tolerance test) booked at the same time for same morning. Only to be told that I can't have scan and it happens all the time!!! 

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Responses

Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's

Submitted on 11/08/2017 at 07:44
Published on Care Opinion at 11:02

Thank you for taking the time to share your experience of our maternity service. I am sorry if you were caused any distress by not having your scan. I am more than willing to look into this on your behalf, please contact me directly at the email address below to discuss this further.

In your story you said you had a magazine to read. We are always looking for ways to improve our service so if you have any suggestions regarding what you would prefer in the waiting room and what we can do to make it more comfortable for women with pelvic girdle pain please post your comments.

Thank you


samantha.Whelan@pat.nhs.uk

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Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
We have made a change
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's

Submitted on 15/08/2017 at 16:13
Published on Care Opinion at 16:16

I want to say thank you for your previous story and highlighting that not all our chairs are very comfortable for women with pelvic girdle pain.

We welcome feedback from women and as a result we have made a change and have put some chairs in clinic that you may find more comfortable.

Thank you again

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