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"If an operation can be an amazing experience -..."

About: Queen Victoria Hospital (East Grinstead) / Plastic surgery

A minor eye area operation involving a local anaesthetic proved to be an amazing experience. From the initial introduction, to the doctor explaining everything, to the nursing staff, then the waiting area, the operation itself and finally the discharge process, I could not fault anyone or anything. The doctor performing the op was empathetic but at the same time totally professional. The nursing staff were kind and caring. The entire operating theatre area was very impressive and the staff in the room carried out their various functions thoroughly and efficiently. I realise my operation was a relatively minor one, but the close proximity to my eye meant that it had to be undertaken with great care and efficiency. I cannot praise the doctor and their accompanying nursing staff enough. Thank you for making an otherwise possibly frightening experience an incredibly fascinating, heartwarming and positive one.

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Responses

Response from Queen Victoria Hospital (East Grinstead) 6 years ago
Queen Victoria Hospital (East Grinstead)
Submitted on 10/08/2017 at 15:43
Published on nhs.uk at 17:32


Dear Mrs de Kleuver

Thank you for your e-mail and for sharing your experience with us.

We are very grateful for your kind comments and we have passed them on to the surgical and nursing teams involved with your care who have also expressed gratitude for them.

Coming into hospital can be a daunting experience and we are so pleased that the staff were able to put you at ease and make your visit a very positive one.

Once again thank your for your comment and we wish you all the very best with your continued recovery.

Kind regards

Nicolle Ferguson, Patient Experience Manager

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