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Excellent service

Posted By Chrisbat

"Excellent service"

About: Good Hope Hospital / Ear, Nose and Throat

(as the patient),

My appointment with Mr Ahmad (ENT) happened bang on time. I saw him for an initial examination then he sent me for a hearing test - just a few minutes wait. Back to Mr Ahmed 10 minutes later for the results. He then sent me for a blood test - just another 10 minutes wait. I walked out of of Good Hope Hospital just one hour after my appointment - amazingly efficient. Mr Ahmad referred me for a CT scan. Exactly 24 hours later I received a phone call offering me a scan this weekend (3 days later). What fantastic service - you couldn't better this if you went Private. Thank you all.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 6 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 31/08/2017 at 14:14
Published on Care Opinion at 15:01

Dear Chrisbat

Thank you so much for your kind feedback regarding your recent patient experience in our ENT department at Good Hope Hospital.

I am so pleased to note that you were seen by Mr Ahmad promptly, a hearing test arranged and carried out after a few minutes wait and further outpatient investigations arranged very quickly within only a few days!

I will be delighted to ensure that your kind comments are highlighted to Mr Ahmad, the ENT Management Team and the Radiology Service who will communicate your kind feedback to all of their team who work exceptionally hard to provide and promote a positive patient experience.

I hope my actions are acceptable and once again thank you for taking the time to provide your comments; patient feedback is very important to us and is so valuable in helping us to identify when services are working well, as well as when things do not run as smoothly but this enables us to examine those services and facilitate change to prevent repetition and improve patient experience wherever necessary.

With kindest regards

Marie Helebert

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