"poor sevice"

Arrived at pilgrim Boston hospital at 1445 for appointment at 1520 in the royal opthalmac dept. Got in at 1540 for first test with other tests due later. Got to see consultant around 1640 and was questioned why I was there, who referred me, had I been before, and why my notes were not there.

felt very annoyed as part of a 6 monthly diabetic eye review and doctor could not tell me if any improvement or worsening of the eyes had occurred. Asked if my optician could be kept in the loop with all notes following his request and was met with " I will send you a letter and you can tell him yourself". Not what I expected as I thought keeping him fully informed would be beneficial. seemed like they were not concerned in sharing the diagnoses.