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Care Opinion

They are unable to help

Story from nhs.uk

"They are unable to help"

The waiting room is an enclosed claustrophobic atrium with no windows.

The staff don't bother reading the notes and remained in blissful ignorance regarding my diagnoses.

Although the staff make a pleasing attempt to be amiable, they have limited knowledge of how to interact with young people.

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Responses

Response from Patient Experience Facilitator, Birmingham Women's and Children's NHS Foundation Trust 4 years ago
Birmingham Women's and Children's NHS Foundation Trust

Submitted on 10/03/2020 at 16:28
Published on Care Opinion at 16:28

We sincerely apologise about the delayed response to your feedback. It is very disappointing to hear about your experience. We would like to encourage you to contact our Patient Advice and Liaison Service (PALS) if you would like to further discuss your concerns or have any other concerns as they will be happy to help you. The PALS team can be contacted on 0121 333 8403 or alternatively via email on bwc.pals@nhs.net. We have since improved on our monitoring of feedback and we ensure that all feedback is shared with the relevant teams. Best Wishes, Patient Experience Team.

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