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Plastics Clinic

Story from nhs.uk

"Plastics Clinic"

About: Hull Royal Infirmary

I attended Plastics clinic following dog bite injury to fingernail/finger end.

I was taken from the main reception area into the clinic itself, very quickly (about 5 mins). The nurse took my A&E dressing down immediately, cleaned the wound & then the doctor arrived to review the wound.

They said I would need the nail removing, the nail bed repairing and that there could be quite a wait, but that it would be that morning. They got me to sign a consent form & said I would need to wait.

An auxilliary arrived who took some personal details & then asked me to go back to the waiting room.

Expecting a long wait, I decided I would nip to the toilet & I barely had time to get back to my chair when I was called in to the Plastics theatre.

The nurse gave me a nameband & got me onto the trolley.They then distracted me with conversation while the doctor stuck needles in me & removed my fingernail.

Dressing was applied, paperwork completed & I was on my way in no time.

The nursing/medical & reception staff were very friendly, very efficient and I think they are a definite credit to the plastics clinic & HEY Trust

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Responses

Response from Hull Royal Infirmary 6 years ago
Hull Royal Infirmary

Submitted on 11/08/2017 at 12:00
Published on nhs.uk at 12:33

Thank you for taking the time to add your comments to the NHS Choices website.

It is always a pleasure to receive such positive feedback from patients and their families.

We will ensure your kind comments are shared with the Plastics department.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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