"Nuclear Medicine Department"

A disappointing experience from start to finish. Tthe initial appointment letter and 'Information Leaflet' had little relevance to the actual performance at the department.

A change of appointment date was made but, the department were unable to explain why so I had to rearrange my time to fit in with them.

A phone call apologising for 'messing me about' was made saying that the changed appointment had been made for a day when the procedure could not be carried out so, i opted to attend the next morning due to rreservations as to the aptitude of the staff employed.

The staff were not organised or efficient and in one instance lacked basic social skills and demonstrated a lack of courtesy when speaking to me. The staff carrying out the procedure acted in a way which was contrary to the information fgiven in the leaflet leaving me confused and stressed.

After the procedure there was a possibility that I was intolerant of the material used during the scan.

When I, on the advice of 111, contacted the Department and spoke to the Manager the response was that it was not due to anything they had done.

Research later showed that the symptoms I experienced were side effects of the materials used.

This indicated a lack of knoweldge or denial from the Manager and reinforcved my concerns as to the overall standard of staffing in the Department.

My experience of the NHS over the last few years has shown a young staff who were unable to accept responsibility for actions, poor communication skills and failure to recognise the outcome of errors made.

Please do not give the trite response regarding PALS.

Been there before and, despite their hard work, have had responses which were blatantly untrue from 'medical staff'