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Helpful and caring staff are 1st class.

Posted By chamaeleonwy78

"Helpful and caring staff are 1st class."

About: Nutgrove Villa

(as the patient),

Whenever I have visited the clinic (many times as I am what they call ‘accident prone’) I am treated with respect and everything is OK. We are lucky to have such a good clinic in Huyton, where my daughter lives (south) she id astounded how caring etc you are here.

Helpful and caring staff are 1st class. I now have to visit the hearing aid clinic. Staff again very helpful and caring. Thank you.

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 6 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 04/08/2017 at 16:33
Published on Care Opinion at 16:55

Dear chamaeleonwy78

Thank you for the taking the time to post your comments

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very pleased to hear of your positive experience of our services and I would like to assure you that I will forward your comments onto the team involved so that they can share them with the staff.

If you would like to contact me my contact details are:

Number: 01925 664450

E-mail: Katherine.earlam@nwbh.nhs.uk

My hours of work this week: 09.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to continue to improve our services for others.

Kind regards

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