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"I couldn't have hoped for a more positive experience"

About: Royal Surrey County Hospital / Maternity

(as the patient),

Below is a letter I wrote to the Chief Executive to convey my appreciation of the care that I had received from the Home Birth Team at the Royal Surrey County Hospital.

Dear Ms Head,

I have recently had the pleasure of giving birth to my third child under the care of T. Ashton and the home birth team. I can not speak highly enough of my experience.

Tanya and her team provided exemplary antenatal, intrapartum and postnatal care. I work as a GP and it has been a real pleasure to experience true continuity of high level care from an extremely well run, experienced and highly committed NHS team.

I am quite convinced that the home birth team and their excellent model of care has prevented me having another complicated delivery and long recovery time. With my previous history, I was reluctantly going to opt for an elective caesarian this time round, however, Tanya gave me the confidence to try for another VBAC and I am very pleased that I did! I feel very lucky to have been able to give birth in hospital, but with the support of a midwife who I knew and trusted and who created an environment where I felt supported, relaxed and in control. Tanya did an excellent job and I am quite convinced that without her there, I would have ended up with another instrumental delivery or emergency caesarian section.

I am sure that you already know what an excellent service Tanya and her team are providing but I wanted to write as I was so very impressed with the care that I received. I couldn't have hoped for a more positive experience overall and I am so very grateful for all that Tanya and the team have done for me.

Yours sincerely,

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Responses

Response from Royal Surrey County Hospital 6 years ago
Royal Surrey County Hospital
Submitted on 08/08/2017 at 14:15
Published on nhs.uk at 15:31


Thank you for taking the time to share feedback on your recent experience with our Home Birth Team.

We know that we are incredibly lucky to have Tanya and her very experienced team.

They work incredibly hard to ensure that the women they look after have a positive birth experience.

Please be assured that your message will be shared with the team, who I know will be delighted to receive your kind words.

Once again, thank you for your message and congratulations on your new arrival.

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