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Forth Valley Royal Ward 6

Posted By Bluebird641

"Forth Valley Royal Ward 6"

About: Forth Valley Royal Hospital / Maternity unit

(as a service user),

I suffered another miscarriage the second one in 5 months this time it was a silent miscarriage and baby passed at 8 weeks.

This time around the midwife and early pregnancy team and ward 6 were initially fantastic, but then that changed. I was called back and told u don't need another scan the private clinic confirmed your baby had no heartbeat. I was ensured the hospital would carry out a scan to confirm, the person on the phone was extremely abrupt not sensitive or empathetic in anyway.

I was abruptly asked why I went for a private scan I explained because of a previous mc I wanted peace of mind, I explained I was told the hospital would scan me again, the person was not willing to have me scanned again.

I had a very traumatic experience last time where I was left for 3 weeks waiting on a d&c I went into natural labour with little bleeding and even when admitted to ward 6 even the doctor did not believe me just before they were about to send me home I passed the fetus and suffered extreme pain, unfortunately I am getting a gut feeling the attitude this time around is going to be no different especially with the phone call I experienced and I will be sure to feedback my experience here.

I was sat in tears grieving and the only abrupt member of staff with no empathy so far has been yet again from this ward. Telephone manner needs to be practised here

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Responses

Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley 6 years ago
Gail Bell
Deputy Head of Midwifery, Women and Children,
NHS Forth Valley

Submitted on 24/08/2017 at 08:11
Published on Care Opinion at 08:21

Dear Bluebird641
I am so sorry to hear not only of your sad loss but that contact with our service has led to further upset and distress at what must be a very traumatic time for you.

It is really disappointing that your initial positive contact with our staff was followed by such a bad one. Irrespective of questions needing asked, I would expect staff to deal with your situation in a sensitive and caring manner and I apologise that this did not happen. This is certainly not the experience we want for our women. Pregnancy loss is a very upsetting time and one where you should be treated with compassion and respect. Please be assured that I take your concerns very seriously and will ensure your comments are shared with the Ward Manager and her team.

Within the unit work is being undertaken around ways to improve our early pregnancy services but it seems we have still some way to go especially around our telephone conversations.

I appreciate this is a very distressing time for you but wondered if you would feel able to talk with me in confidence about your experience so that I can look in to where things went wrong and give you any support needed. I can be contacted on 01324 567484 or alternatively you can email me at gailbell@nhs.net.

Again please accept my sincere apologies for your poor experience of our service and thankyou for taking the time to provide us with your feedback at such an emotional time.

Kind regards

Gail

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