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"Physical health seems to be only concern"

About: Norfolk & Norwich University Hospital / Older people's healthcare Norfolk & Norwich University Hospital / Trauma and Orthopaedics Ogden Court Community Hospital

(as a relative),

My Mum was found on the floor at home so taken to Norwich University Hospital where it was discovered that she had a broken hip. My Mum also has dementia, experiences hallucinations and becomes anxious and distressed. The nurses in the hospital were good as was the dementia dept. However the doctors gave me daily conflicting information, so one day I'd be told she would be discharged, and then I'd be told she was too unwell, and another time that she'd be sent to rehab. This information contradicted itself daily.

She was eventually discharged to a community hospital without consultation with the family. Whilst in the community hospital Mum's mental health needs are not being recognised. I have been trying to plan her future Care, bearing in mind her dementia but the hospital only seem concerned about her physical needs. They are now going to discharge her home with a carer popping in throughout the day. My Mum is frightened of being alone at night.

When we have children - at the age of 5, they can use the toilet, they can put food in their mouths themselves and they can ask for what they want BUT are they capable of making sensible decisions re: their Care? No Would we leave them at home alone overnight? No. So why are we expecting dementia patients to cope with this?

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Responses

Response from Diane Thurston, Patient Experience Manager, Norfolk Community Health and Care NHS Trust 6 years ago
Diane Thurston
Patient Experience Manager,
Norfolk Community Health and Care NHS Trust
Submitted on 04/08/2017 at 13:49
Published on Care Opinion at 14:23


Good afternoon, thank you for your comments. We are sorry to hear of your Mother’s experience at Norwich Community Hospital, in order for us to look into this further, please contact my colleague Lauren in the Patient Advice and Liaison Service (PALS) on 0800 088 4449 or email pals@nchc.nhs.uk for her to support you in resolving your concerns.

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Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 08/08/2017 at 15:29
Published on Care Opinion at 15:30


Dear Family Member

Thank you for your comments about your mother's recent admission to the Norfolk and Norwich Unversity Hospital. I am pleased to read that some aspects of her care were good, but you have concerns about communication. In the meantime I will share your feedback with senior staff in the hospital.

If you would like to discuss this further, please contact me on 01603 289045 or by email at pals@nnuh.nhs.uk.

With kind regards

Sarah Eastwood, PALS Manager

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