"Labour/postnatal ward"

About: Torbay Hospital / Maternity

The care I received on labour ward was second to none. Having had quite a long labour I saw a lot of midwives all of whom were lovely and made me feel at ease. However postnatal ward completely let the maternity services at Torbay down. We were barely seen by any staff and when we were we found them to be quite rude in particular 2 maternity support workers who offered no support and actually made me feel pretty useless! Shifts changed and a midwife came to discharge me to see that none of the postnatal checks had been done despite being there over 12 hours! after such a good experience on labour ward it was a shame postnatal couldn't offer the same.

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Responses

Response from Torbay Hospital

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services Support Officer

Torbay and South Devon NHS Foundation Trust

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