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Awful

Story from nhs.uk

"Awful"

About: Barnet, Enfield And Haringey Mental Health NHS Trust

I have been helping a vulnerable relative to get assessment and have the care organized for her through the trust, There are rules even within this review that are absolutely unsound if you want good medical care and review of that care. Negligence? where do I start? If I can leave a one phrase comment : this service does not treat vulnerable people as such - they don't understand what a mental illness is! (ironic aint'' it?) My cousin was put through challenges she could not meet and thus we need to look elsewhere as I spent more time on the phone and email regarding the problems with the service. I would have used this time better simply talking and taking my relative outside for a breath of fresh air.

If you had a good doctor and a good experience give hints how others can have a similar good care. Otherwise, if you are vulnerable, do not risk it. The service is likely to make you and your relatives feel ridiculous !

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Responses

Response from Joanna Collins, Patient Experience, Barnet, Enfield and Haringey Mental Health NHS Trust 6 years ago
Joanna Collins
Patient Experience,
Barnet, Enfield and Haringey Mental Health NHS Trust

Submitted on 10/08/2017 at 13:47
Published on Care Opinion at 13:54

I am sorry to hear of your concerns about the assessment and care received by your cousin from the Trust. If you would like to discuss this further with us please contact the patient experience team on 020 8702 4700 or alternatively email us at patient.experience@beh-mht.nhs.uk and we will listen to your concerns and discuss with you how we might address them together.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Barnet, Enfield And Haringey Mental Health NHS Trust 6 years ago
Barnet, Enfield And Haringey Mental Health NHS Trust

Submitted on 29/08/2017 at 16:55
Published on nhs.uk at 18:33

Thank you for your comment and I am sorry that you feel this way about your experience as a carer at BEH-MHT. We try hard to understand where we do things well and where we could do it better and would appreciate your contact via the patient experience office if you would like to discuss your experience further or raise any issue as a complaint. The contact details are patient.experience@beh-mht.nhs.uk or alternatively phone 020 8702 4700.

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