"My stay at Farnham Road"

I had the misfortune of being admitted to a ward at Farnham Road. The space was modern and clean, however my experience there was awful - and I left in a worse position that I arrived in.

The staff had little to no understanding of even basic mental illness. They also had serious problems with communication, both with each other and with service users. This had a significant impact on the consistency and efficacy of care they offered.

Though a few staff members attempted to be kind and supportive, their lack of knowledge and understanding severely reduced their ability to do so.

I also had several serious incidents whilst at Farnham Road. These could have been prevented if staff had had more awareness of their own basic policies and procedures, and of patient care plans and risks.

It saddens me that patients who are entrusted to the care of this hospital are being let down due to staff incompetence, from the floor staff right up to managers.

I am now at another unit and have worked hard to repair the damage done by Farnham Road. I am now able to see what real care looks like, and wonder why this service is apparently unable to meet basic human needs (and rights).