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"Advice from the bladder clinic at Biggin Hill"

About: Bromley Healthcare / Bladder and bowel management (continence)

(as the patient),

I was referred to the Bladder Clinic in January 2017 and have just been for my last appointment. The advice, care and information I received from all the staff has been exemplary; from making appointments, receptionists and meeting the nursing staff. The nurses have worked with me to resolve the issues I was experiencing and given me the information I needed to make these changes happen. I've never been rushed, talked down to or felt silly about asking questions and now feel so much more confident. Having this small Community Clinic is wonderful, appointments are on time, seeing the same nurses each time and being able to park nearby have made attending the clinic so easy. Every appointment has been on time ( they even managed to fit me in when I turned up an hour early) and it's been great to know that there will be no hanging around for ages.

Please don't be tempted to cut back on this much needed service, it's vital that we continue to fund it and others like it.

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Responses

Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 6 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare
Submitted on 31/07/2017 at 07:34
Published on Care Opinion at 10:27


Dear Drinkmorewater

Thank you for taking the time to post your comments.

I will ensure that the whole team are made aware of the very positive experience that you have had.

Wishing you all of the very best

Kind regards

Julie

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