This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Poor Care"

About: Croydon University Hospital / Maternity

I attended CUH on the 6th June to be induced. I arrived at 10am as requested but spent a lot of the time waiting around. My induction did not start until 15:30. My labour started about 5 hours later and it went down hill from there. Once my labour had started i was only checked once to see how dilated i was. By around 10am i was still on Hope ward in full blown labour. I went to the toilet where my waters broke, my mum who was with me at the time went and told the midwife (at which point i was still in the toilet) they didn't seem at all bothered or really want to check my waters. I made my way back to my bed but at this point was ready to push, infact i was pushing. My mum went back to request a midwife examine me and told them i was pushing. She was told they were doing a handover and would come in a bit. At this point she had to be quite forceful and told them she wanted to come immediately. Luckily the new midwives coming on duty heard and said not to worry they would come which they did quite quickly. They examined me and surprise surprise i was nearly fully dilated and pushing. It then all turned into a major rush and me ending up being rushed down the corridor on my bed from Hope ward as i couldn't walk being told to stop pushing they didn't want the baby being born in the corridor!! Once i was finally on labour ward i was allowed to start pushing again. I pushed for 2 hours but by this point my baby had got stuck. After an episiotomy, ventous and forceps my baby was finally delivered by not in very good condition and was immediately rushed to special care on delivery. I feel that if i had been tranferred sooner this may not have been the case and i may not have missed out on the initial bonding with my son. I also found it quite upsetting when my baby finally made it back on to Mary ward that the night staff would come in and say they were under staffed and if you needed anything in the night you would have to wait. If it was an emergency i.e your baby wasn't breathing to run out into the corridor that it wasn't their fault to send a letter of complaint so they could get more staff. This happened more than once over the 5 days i was there.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 6 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 01/08/2017 at 10:08
Published on Care Opinion at 10:36


We take our commitment to provide safe, effective, family centred care very seriously and I am so sorry that this was not your experience. We want every mother to feel cared for and to be confident in their treatment. As the Matron for inpatient services, I will personally ensure that your feedback is disseminated to the team and that the appropriate learning takes place. I would value the opportunity to meet with you personally, or to discuss your experience and would invite you to get in touch my email address is: lenalaurice.karam@nhs.net

Kind Regards, Lena Karam, Maternity Inpatient Matron

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k