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Excellent Service

Story from nhs.uk

"Excellent Service"

About: University Hospitals of North Midlands NHS Trust

My husband recently had to have emergency bowel surgery and from start to finish the service was excellent.

Staff very kind, understanding, compassionate and committed to their jobs.

My husband would not be here now if not for the prompt/thorough investigative and finally the surgery received.

I cannot thank the team enough for their kindness to me, his family and obviously my husband.

I believe we would not have received better service if we had paid for it.

Big thanks to all involved.

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Responses

Response from University Hospitals of North Midlands NHS Trust 6 years ago
University Hospitals of North Midlands NHS Trust

Submitted on 27/07/2017 at 08:23
Published on nhs.uk at 09:31

I am very grateful to you for taking the time to comment on your recent experience of our hospital. Our staff really do work hard to ensure all patients and visitors receive high quality care and very much appreciate knowing when they have got it right. I will forward your kind words to the Matron for surgery to share with her team.

I do hope your husband is recovering well following his surgery.

Thank you again

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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