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Grandaughter's eye appointment

Posted By Daisy57

"Grandaughter's eye appointment"

About: East Surrey Hospital / Ophthalmology

(as a relative),

My granddaughter was sent by her GP to the hospital eye clinic for a severe eye infection after a nearly 2hrs waiting when finally seen by the eye specialist it was rushed through appointment and medication prescribed to be used 3 times a day!

Well! after only 4 days her eyes were getting worse and in one eye a lump appeared, So, the hospital eye clinic was called again and yesterday 5 days after her appointment there. My granddaughter was seen by a doctor who said the treatment prescribed at the previous appointment was for someone about to have eye surgery? 

Instead she needs to be using the treatment prescribed for (Conjunctivitis) by her GP.

We are so very concerned for my granddaughter's eyes now and hope the last 4 days has not damaged her eyes any further as she loves reading and swimming and is looking forwarded to her holiday in a couple of weeks.

ONE VERY CONCERNED FAMILY!

We hope East Surrey Hospital makes sure all doctors know how to take care of children's health! 

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Responses

Response from Barbara Bray, Chief of Surgery, Surrey and Sussex Healthcare NHS Trust 6 years ago
Barbara Bray
Chief of Surgery,
Surrey and Sussex Healthcare NHS Trust

Submitted on 27/07/2017 at 12:50
Published on Care Opinion at 12:56

Dear Daisy57

Thanks very much for letting us have your feedback. I am sorry that you have had cause to comment and hope that your granddaughter is now feeling better, We like to hear when families have concerns over the care we provide and like to look at it in more detail. I can do this if you would send me her name and date of birth to my hospital email address at Barbara.bray@sash.nhs.uk.

I can also let you know what we found and how we aim to improve things if you let me have your email address.

many thanks

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