"Mix-up with nil by mouth"

My mum was admitted to the Royal Gwent two weeks ago after an ECG another hospital. The staff have been superb with her as she is very anxious waiting for a bed at UHW for a heart valve transplant. Obviously we are all very apprehensive for my mum & are filling the visiting hours with chat & news of our hectic lives.

A mix up with her not being told that she was on the list for a scheduled angiogram & that she had eaten breakfast, then the porter arriving to take her down for a wasted trip has raised the anxiety levels for us all. Obviously fully understanding that other patients are given priority depending on the severity of the case, my mum is still waiting a week later for her "slot" in an incredibly stressful situation which could have been avoided if the confusion hadn't arisen with the list. She is hoping for a glimmer of light over the next few days.

I can't help feel sorry for the staff as they are constantly stretched & there also appears to be a lack of continuity with agency staff which must be incredibly frustrating for the regular staff. In an NHS that is creaking, it's obvious that the staff have the utmost commitment & dedication in dealing with patients with depleted numbers.