This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My wife felt it was her fault for being in hospital"

About: Aberdeen Maternity Hospital / Obstetrics (Maternity care)

(as a relative),

My wife has recently had a baby 3weeks ago. Birth etc went fine as was a planned C-Section. The after care was good. It was however, 2 weeks later when had to be admitted back to ashgrove ward as was struggling with bladder problems. The GP had admitted to the ward at 5pm and it was 1am before anyone even came to assess her. I can understand completely that emergencies come first. The midwives were quite rude and my wife was made to feel like it was her fault she was in. Anytime I had been in the room the attitude was disgraceful. If she buzzed for assistance, the response would be with a grudge. I felt the care and consideration towards my wife was very poorly given.

There was times that the hygiene was disgraceful, for example, she asked for the bed sheets to be changed and 5 hours later they still wasn't done so I had to physically go to the reception and say for a bed sheet and I would do it myself thinking they would say that they would come and do it. No! ! they handed me a bedsheet and said that would be fine - we are all too busy.

My wife was in a room alone with my daughter. you would think a clinical member of staff would pop there head in to see if everything was ok. She was in a considerable amount of pain so was getting tramadol morphine dihydrocodeine and co-codomal so was pretty spaced out and was left in a room with a 3 week old baby.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jayne Forrest, Midwifery Manager, Maternity and Women's Services, NHS Grampian 6 years ago
Jayne Forrest
Midwifery Manager, Maternity and Women's Services,
NHS Grampian
Submitted on 25/07/2017 at 16:25
Published on Care Opinion at 17:06


picture of Jayne Forrest

Dear Stu27

Congratulations on the birth of your daughter, I hope you are now enjoying life as a new family, after what you have described as a challenging start.

I am sorry to hear that the experience your wife had was not a positive one and that the care was not the standard we would wish her to experience. You have described a number of areas of concern and I would like to offer you the opportunity to meet with me to review the care during her stay, this will enable us to make plans to improve care.

We very much appreciate your feedback and would like to assure you that we will be discussing this as a team to support improvements.


Best wishes to you and your family.

Jayne

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k