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"Sad to make formal complaint - Part Two of Two"

About: East London NHS Foundation Trust

This is the second of two posts relating to the neglectful care that I experienced by the medical team at North Hackney CMHT. It is a continuation because I could not fit all of the text on one posting c/o limit of 3000 words.

I write this out because I am unable o speak about it without experiencing an exacerbation of mental health symptoms that are unbearable, so avoid this.

Saturday 8th July night had episode of profuse sweating from head and neck area and palpitations but they subsided. Sunday 9th July post Risperidone had to call crisis team. difficulty breathing, swollen soft pallet and back of nose area, hard to swollow, r produce saliva despite taking antihistamine. Crisis Team excellent spoke to on-call Dr. said to reduce Risperidone back to initial dose and call ambulance if continues.

I am reluctant to go to A&E again because by the time I get there and are seen the symptoms remain but are diminished and they seem angry that I have wasted their time for what they put it down to 'Anxiety'. I am unable to articulate the nature and degree of my problems as my speech is effected.

Today I will make a formal complaint but afraid it will add to my mental health problems, cannot speak about it only write about it.

I am afraid of the complaints process and consequences of doing so.

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Responses

Response from East London NHS Foundation Trust 6 years ago
East London NHS Foundation Trust
Submitted on 25/07/2017 at 12:16
Published on nhs.uk at 15:31


This is very troubling feedback. Please contact our Complaints team. They will support you in getting your concerns addressed. Call FREEPHONE 0800 085 8354 or email: PALSandComplaints@elft.nhs.uk

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