"No help"

About: Hertfordshire Partnership University NHS Foundation Trust Hertfordshire Partnership University NHS Foundation Trust Hatfield AL10 8YE

Posted via nhs.uk 6 years ago

Tried calling the crisis line several times suffering a mental health crisis. No-one answers. It just rings and rings. Very disappointing when it takes a lot of courage to call for help and then unable to be heard. I will not be trying again.

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mental health

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Hertfordshire Partnership University NHS Foundation Trust

Submitted on 31/07/2017 at 13:02

Published on nhs.uk at 17:32

Thank you for your comment, we appreciate feedback and the opportunity this affords us to improve our services. I am sorry the service did not meet your expectations and give you the response you were looking for.
The HPFT Mental Health Helpline 01438 843322 is available between 5pm and 9am Monday to Friday and 9am to 5pm Saturday and Sunday. There is a clinician available to take your call, if the clinician is busy with a call there is an answer machine were a message can be left for a call back.
The 0300 777 0707 Single Point of Access number is available 8 am -7.30pm Monday - Friday and out of hours this number links through to the mental health helpline as above. The Single point of access lines can be busy at times but calls will be answered once a specific option has been chosen from the automated options

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